« Smart Disaster Recovery Options for Small Businesses | Main | 63 Million US Households To Pay Bills Online By 2014 »

How to Select a Business Process Management Vendor

Bookmark and Share

Good tips for selection a business process management vendor from CIO Midmarket:

Business process management (BPM) has seen increased interest during the past year as organizations look to automate and streamline business processes to wring out cost and become more efficient. So for those that are evaluating business process management solutions vendors and tools to map processes and integrate electronic workflows, we have compiled a list of questions to ask up front to ensure a good technology fit.

Business process management (BPM) has seen increased interest during the past year as organizations look to automate and streamline business processes to wring out cost and become more efficient. So for those that are evaluating business process management solutions vendors and tools to map processes and integrate electronic workflows, we have compiled a list of questions to ask up front to ensure a good technology fit.

For more information on BPM click here: http://kellyrshort.com/lpbusinessprocessmgmt.html

For information on selecting an open source vendor click here: http://kellyrshort.com/2009/06/5_pro_tips_for_running_your_we.html

But first, a word about how to approach BPM: Organizations should gear their BPM initiatives to fit a purpose -- be it continuous process improvement, competitive advantage or business transformation, according to Clay Richardson, a senior analyst at Forrester Research Inc. in Cambridge, Mass.

For those that haven't yet taken this step, some cloud-based collaboration tools can help with strategic mapping and planning, he said, through a combination of collaboration and business process discovery. These capabilities help to identify workflow bottlenecks and other types of inefficient processes that BPM can then help you resolve. Tools for this purpose include Lombardi Blueprint and IBM's BPM Blueworks.

"If you need help building the business case for BPM or if you have no idea where you want to go, these can be good starting points," Richardson said.

"Now, on to the questions to help with evaluating business process management solution vendors:

Does the vendor have experience in your industry?

It may sound obvious, but it's important to find a vendor that specializes in your specific needs.

Some BPM service vendors are geared toward banking, telecom, insurance agencies, health care, etc., and are thus well suited for the general processes associated with those industries, said Jim Sinur, vice president of the business of IT research division at Gartner Inc. "A vendor promoting case studies in particular industries has had experience and success there and will most likely be a better ma... read more

TrackBack

TrackBack URL for this entry:
http://www.kellyrshort.com/wordmaverick-mt/mt-tb.fcgi/55

Post a comment