Customer relationship management

Many businesses use customer relationship management (CRM) applications to support sales, marketing, customer service and to enable business analytics and reporting. Popular customer relationship management software includes ACT!, GoldMine, Microsoft CRM, Salesforce.com, Siebol, and open source software.

Customer relationship management software can also integrate with supply chain management software to ensure products and services are being delivered to customers appropriately. This can lead to increased customer satisfaction and enhance the customer relationship. Several personal information management (PIM) or contact manager software titles also provide limited functions of customer relationship management.

Business Process Management

Business Process Management
Business Process Management Terms
Automated Decision Engine
Automated Decision Engine Terms
Document Imaging
Document Imaging Terms
Key Performance Indicator
Key Performance Indicator Terms
Process Mapping
Process Mapping Terms
Return on Investment
Workflow Automation
Workflow Automation Terms

Disaster Recovery

Disaster Recovery
Disaster Recovery Terms


GPS Logistics
GPS Logistics Terms
Logistics Terms

Marketing and Sales

Social Networking Sites
Blogging Terms
Customer Relationship Managment
Customer Relationship Management Terms
Email Marketing
Email Marketing Terms
Search Engine Optimization
Search Engine Optimization Terms
Social Networking
Social Networking Terms
Viral Marketing
Viral Marketing Terms

Project Management

Project Management
Project Management Terms
Request for Proposal
Requirements Gathering
Requirements Gathering Terms

Software and Database Design

Database Development
Database Development Terms
Information Silo
Nearshoring Terms
Offshoring Terms
Software Design
Software Design Terms
Software Development
Software Development Terms

Web Site Design

Commercial Off-the-Shelf
Commercial Off-the-Shelf Terms
Content Management CMS
Content Management CMS Terms
Extranet Terms
Intranet Terms
Web Site Design
Web Site Design Terms